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No access to customer area

Started by Cman21, Dec 26 2011 03:29 PM

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8 replies to this topic

#1
Cman21
Posted 26 Dec 11 - 03:29pm

Cman21

    Newbie

  • Customers
  • 4 posts
Bought the carbon skin a few days ago but have no access to the customer section is there something else i need to do.

#2
Ehren
Posted 26 Dec 11 - 11:58pm

Ehren

    Administrator

  • Root Admin
  • 8,722 posts
Hello,

Accounts are normally upgraded automatically, but for some reason, some people simply aren't moved into the Customer group. I've seen other sites with the same issue, so I believe it's a bug with Nexus.

Your account has now been upgraded :) Thanks for your order!
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#3
Cman21
Posted 27 Dec 11 - 03:19am

Cman21

    Newbie

  • Customers
  • 4 posts
NP,i know how you are over at skinbox so i knew it would be resolve fast.

#4
duffz
Posted 14 Feb 12 - 10:59pm

duffz

    Newbie

  • Customers
  • 6 posts
Hi! I have a similar problem. I have access to the client area, but not to the three customer only forum. Do you need to upgrade my account manually?

#5
Ehren
Posted 14 Feb 12 - 11:16pm

Ehren

    Administrator

  • Root Admin
  • 8,722 posts
For some reason, some accounts aren't upgraded automatically.

Just did it manually for you. Should be all good. :)
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#6
duffz
Posted 14 Feb 12 - 11:34pm

duffz

    Newbie

  • Customers
  • 6 posts
That was fast :) Thanks Ehren!

#7
Jean-Baptiste
Posted 20 Feb 12 - 03:38pm

Jean-Baptiste

    Newbie

  • Customers
  • 1 posts
I though I had same problem but this topic helped me find the customer area :)

#8
Madwik
Posted 14 May 12 - 08:15pm

Madwik

    Newbie

  • Customers
  • 1 posts
I seem locked out from the customer area as well... help would be much appreciated :)

#9
Ehren
Posted 15 May 12 - 12:06am

Ehren

    Administrator

  • Root Admin
  • 8,722 posts
Hi Madwik,

All updated :)
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